How to View Training and Performance Reports in EXR Manager
Training records are only useful when they are easy to find, read, and act on. EXR Manager gives administrators a central place to review XR module activity, check session outcomes, and look at individual performance results without sorting through separate files or manual notes.
This guide explains how to view performance reports in EXR Manager, what the main report metrics mean, and how to open individual user results for a closer look.
Before you open a report
Make sure you have access to an EXR Manager administrator account or another role that can view reports. Report visibility may depend on your permissions, the modules assigned to your organization, and the type of session data each module records.
It also helps to know what you want to check before you open the dashboard. Reports can answer different questions, such as:
Which XR modules are being used most often
How many users are active in a module
Whether sessions are being completed
How users are scoring on completed activities
Which users may need follow-up training
Whether training activity is increasing or slowing down over time
If you are reviewing multiple modules, start with one module at a time. That keeps the data easier to read and helps avoid mixing results from different training experiences.
Step 1. Log in to your EXR Manager account
Open EXR Manager and sign in with your account credentials. Use the account that has access to the modules and user groups you need to review.
After signing in, wait for the main dashboard to load before moving to the reports area. If you manage users across several locations, teams, or training groups, confirm that you are working in the correct organization or environment before reviewing results.
If you cannot see the reporting area after login, your account may not have the right permission level. In that case, contact the person who manages EXR Manager access for your organization.
Step 2. Select Reports from the left-hand sidebar
Once you are inside EXR Manager, look for the left-hand sidebar. Select Reports from that menu.
The Reports area is where EXR Manager organizes training activity and performance data for XR modules. This is the main place to review performance training reports across the modules available to your account.
If the sidebar is collapsed, expand it first or look for the report icon or label. The exact layout may vary slightly depending on your screen size and configuration, but the Reports option should be available from the main navigation for users with reporting permissions.
Step 3. Choose the XR module you want to review
Inside Reports, choose the XR module you want to inspect. Each module may have its own report view because different XR training experiences can track different goals, scores, outcomes, or session details.
For example, one module may focus on task completion and pass or fail results. Another may include points, goal progress, or time spent in the session. Reviewing one module at a time helps keep the report clear.
When choosing a module, confirm that it matches the training activity you want to evaluate. If your organization uses similar names for different modules, take a moment to select the right one before drawing conclusions from the data.
Step 4. Review the dashboard metrics
After selecting a module, review the dashboard metrics for a summary of training activity and performance.
Common report metrics include:
Metric | What it helps you understand |
Active users | How many users have activity recorded for the selected module |
Sessions | How many training sessions have been recorded |
Average duration | The typical amount of time users spend in the module |
Average score | The average score based on completed sessions with valid scores or points |
These metrics provide a quick overview of how users are engaging with the selected module. Review them together to understand participation and performance. Keep in mind that only completed sessions with valid scores or points are included in the relevant performance metrics.
Step 5. Use the performance charts to review outcomes over time
The dashboard includes two charts to help you understand training results and activity over time.
Sessions Breakdown
This chart shows the distribution of sessions by outcome:
Passed: Sessions recorded as passed.
Failed: Sessions recorded as failed.
Incomplete: Sessions that have not been completed.
Use this chart to identify patterns in training outcomes and determine whether certain results may need further review.
Number of Sessions by Date
This chart displays session activity over time, broken down by passed, failed, and incomplete sessions.
Use it to identify changes in activity, such as increases in completed sessions or recurring incomplete attempts. Check the displayed date range when reviewing trends to ensure you are looking at the intended reporting period.
Step 6. Open an individual user’s results
A module-level report shows the overall picture. Individual user results show what happened for a specific learner.
To view individual results:
Open the report for your chosen XR module.
Locate the user you want to review.
Select the three-dot menu beside that user’s entry.
Choose the option to view their individual goals and results.
This view is helpful when you need to check whether a user completed required goals, passed the module, failed an attempt, or left a session incomplete. It can also help identify who may need a retake, extra support, or a follow-up assignment.
Individual results are often more useful than a single average score because they show the details behind the overall report. For example, a team average may look acceptable while a few users still have incomplete or failed sessions. Reviewing user-level results helps you find those cases before they are missed.
Understanding report statuses
EXR Manager reports may include several outcome statuses. These help explain what happened during recorded sessions.
Status or metric | Meaning |
Passed | Sessions recorded as passed |
Failed | Sessions recorded as failed |
Incomplete | Sessions that have not been completed |
Average score | Based on completed sessions with valid scores or points |
A Passed result means the session met the passing criteria recorded by the module. A Failed result means the session did not meet those criteria. An Incomplete result means the session has not been finished or does not have a completed outcome.
The Average score only reflects completed sessions with valid scoring or point data. If a module does not record scores the same way as another module, the average may not be available or may not tell the same kind of story.
Available data may vary depending on the XR module and the session information it records. Some modules may focus on completion. Others may record goals, points, performance steps, or scoring outcomes. Always interpret the report based on what that module is designed to measure.
How to read the report without overreacting to one number
Reports are most useful when they guide the next step. A single number rarely gives the whole answer.
Use these checks when reviewing a module:
Compare sessions with active users to see whether users are attempting the module more than once.
Look at incomplete sessions to spot possible barriers to completion.
Review average duration to see whether sessions are taking much longer or shorter than expected.
Check individual results before making decisions about a specific user.
Review activity over time instead of judging performance from one day of data.
For example, a low average score may mean users need more practice. It could also mean the module was assigned recently and users are still learning. A high number of incomplete sessions could mean users are leaving early, or it could reflect device interruptions, scheduling limits, or sessions that were started but not completed.
Use the report as a signal, then review the details before deciding what to do next.
Practical ways to use EXR Manager reports
Training and performance reports can support several routine admin tasks. Once you know where the data lives, you can use it to keep training on track.
You can use reports to:
Confirm whether assigned users are completing XR modules
Identify users who have failed or incomplete sessions
Check whether a module is being used as expected
Review score trends after training updates
Prepare for coaching or follow-up conversations
Track progress across a training period
For required training, reports help confirm completion and flag users who still need to finish. For skills practice, reports can help identify where users may need another attempt. For program management, dashboard metrics can show whether training adoption is healthy or needs attention.
When sharing report findings with others, keep the summary simple. Focus on what changed, what needs attention, and what action comes next.
What to do if report data looks incomplete
If a report does not show the data you expected, start with the basics. Confirm that you selected the correct XR module and that the user completed activity in that module. Then check whether the module records the type of data you are looking for.
Some data may not appear if:
The session was not completed
The module does not record a score
The user has not started the assigned activity
The session data is still being updated
Your account does not have access to that user or module
Do not assume every module will show the same metrics. EXR Manager displays data based on the information available from the module and recorded sessions.
A simple review routine for administrators
A consistent review routine makes reports easier to use. Instead of waiting until the end of a training cycle, check the Reports area at regular times during the assignment period.
A basic routine could look like this:
Open Reports.
Select the active XR module.
Review active users, sessions, average duration, and average score.
Check the performance charts for trends.
Filter your attention to incomplete or failed results.
Open individual results where follow-up is needed.
Record or share the next step with the relevant training owner.
This habit helps catch incomplete activity early. It also makes it easier to support users before deadlines arrive.
For more help managing users, assigning training, and tracking progress, visit EXR Manager.
What success looks like
After reviewing reports in EXR Manager, you should be able to see which XR modules are active, how many sessions have been recorded, how users are performing, and which individuals may need follow-up.
A useful report review ends with a clear next step. That might be confirming completion, checking an individual result, assigning a retake, or reviewing another module. When reports are checked regularly, training data becomes easier to trust and easier to act on.
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